MESSENGER FOR FACEBOOK BLOGS HOW TO
MESSENGER FOR FACEBOOK BLOGS OFFLINE

Below, you’ll find different variations for your customer support team, during special events, when you’re out of the office, or when you want to collect leads. 10 ready-to-use Facebook Messenger welcome message examplesĭifferent situations require different types of welcome messages. Keep it short, to the point, and informal. On any instant messaging app, you want to keep your writing as conversational as possible. So don’t write this message the way you would put together your email auto-reply. This is the only way to get some form of understanding. Tell them exactly what is going on, and what you’re doing to solve whatever the issue is. ‘Due to unexpected circumstances’ is not enough. When you decide to inform customers, simply be honest. In that case, a standard greeting message can help you inform your customers of what’s going on.

MESSENGER FOR FACEBOOK BLOGS OFFLINE

If, for example, your website is offline and your agents are in over their heads, you’ll probably get more messages than usual. In the meantime, you can visit to read our FAQ section.” 2. We’ll make sure to get back to you within the hour. “We’ll get back to you as soon as possible”. You want your customer to know exactly when they will be responded to, or where they can go for information. The number one reason for creating a welcome message is to set clear expectations. But there are a couple of best practices you should keep in mind.

MESSENGER FOR FACEBOOK BLOGS HOW TO

So why not save yourself the effort of answering all those messages one by one, and simply inform them with a welcome message? How to create an effective Facebook Messenger welcome messageĬoming up with a greeting message isn’t rocket science. For instance, is your website offline? Then you can be assured most messages will be about that. It’s a small effort to set a welcome message, but there’s a lot to gain.Īnother great example of using a welcome message effectively is by using it during specific events.

You’ll be able to collect leads - even without human contact.You set clear expectations for when customers can receive a reply.Customers outside of business hours won’t have to wait too long for a reply.There are a couple of nice advantages to setting up a Facebook Messenger welcome message: The advantages of using Facebook Messenger welcome messages For instance, you could decide to create one for messages during business hours, and one for messages outside of business hours.īy using Trengo, you can create one welcome message and deploy them on all your communication channels, such as email, WhatsApp Business, live chat, WeChat, and of course Facebook Messenger. You can put together different welcome messages for specific occasions. What is a Facebook Messenger welcome message?Ī Facebook Messenger welcome message is an automated welcome message to anybody that reaches out to you via Messenger.

Facebook Messenger welcome message examples.

The advantages of using Facebook Messenger welcome messages.

What is a Facebook Messenger welcome message?.

In this blog, you’ll learn all there is to know about welcome messages for Facebook Messenger and how you can use them. That’s why businesses can decide to set a Facebook Messenger welcome message. But a simple welcome message with an estimated waiting time will surely be appreciated.

As a customer, you’ll understand that a customer service agent may not be able to help out immediately.

The same principle applies to Facebook Messenger. It makes you feel recognized and appreciated as a customer. Even if he’s currently busy, a quick “Welcome! I’ll be right with you” does wonders. When you walk into a store, it feels good to be greeted by the clerk.

Messenger for facebook blogs